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Waterstones

A beloved UK bookstore chain.

waterstones.com2 sources

Where Waterstones comes up2 episodes and tests

How I WriteThe Best Ways to Publish a Book (Macmillan CEO Interview)How I WriteWatch This Before Publishing Your Book (Hachette CEO Interview)
At a glanceWaterstones lets booksellers, not publishers, pick promoted books
Before Daunt
  • Publishers paid for promo space
  • Space was sold, not curated
Under James Daunt
  • Publishers no longer pay
  • Booksellers choose featured books
  • Old wooden tables, like a house

Shops people want to stay in

From Hachette CEO interview on Waterstones

What was said about Waterstones

  • Waterstones booksellers, not publishers, decide which books get promoted. Under James Daunt, publishers no longer pay for promotional space in stores. Booksellers choose which books to feature.

    The Hachette CEO's interview credits Daunt with making the shops places people want to stay, with old wooden tables that feel like a lovely house.

  • James Daunt runs Waterstones and Barnes & Noble with different positioning. The Macmillan interview notes that Daunt runs both chains. The interviewer calls Waterstones Disneyland for books, while Barnes & Noble is mass market.

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