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Headspace

A meditation and mental wellness app with guided sessions and subscriptions.

headspace.comApp Store27 sources50 tips
In short

Headspace's growth came from many small tests on trials, onboarding and referrals. A 30-day guest pass lifted signups 7% and revenue 8%, multi-select onboarding raised trial conversion 10%, and in-session social validation improved trial survival 3%. Splitting trials by plan (7 days monthly, 14 annual) lifted conversions double digits but delayed revenue. Test trial length by plan, and judge referrals on revenue.

At a glanceHeadspace matched trial length to plan type and lifted conversions
One trial length
  • Tested 7, 14 and 30 days
  • One global setting for all plans
Trial length by planWon
  • Monthly plan: 7-day trial
  • Annual plan: 14-day trial

Conversions rose by double digits

From Headspace paywall test

What was said about Headspace

1Free trial length as a lever: the paywall and Guest Pass tests

  • Pair a short trial with monthly plans and a longer one with annual. After testing 7, 14 and 30 day free trials on its paywall, Headspace set a 7-day trial on the monthly plan and a 14-day trial on the annual plan. Conversions rose by double digits.

    The longer annual trial makes the bigger commitment more appealing, so trial length steers plan choice instead of being one global setting. The trade-off was delayed revenue, since users start paying later; Headspace judged the test on conversion lift and accepted the slower cash timing.

    Version A and version B as Headspace tested them.
    Version A and version B as Headspace tested them.
  • Referred friends got a 30-day trial, double the standard 14. The 30-Day Guest Pass referral program gave invited friends a 30-day free trial instead of 14 days. New signups rose 7% and revenue rose 8%.

    The revenue gain came from referred users converting from trial to paid at a higher rate than the standard flow, not just from volume. A trusted recommendation lowers the barrier for skeptics, and the longer window gives them time to experience the app before paying, which is why tracking revenue alongside signups mattered.

    Version A and version B as Headspace tested them.
    Version A and version B as Headspace tested them.

2Getting trial users to stay and pay: onboarding and in-session social proof

  • Letting users pick several goals in onboarding lifted trial conversion 10%. Headspace replaced a single-choice reason for using the app with a multi-select, so people could pick anxiety relief and mindfulness together. Free trial conversion rose 10%.

    People usually have more than one need, so a single choice loses information and can feel wrong. The richer answers were used to tailor what the app offered before the trial prompt, which is where the extra data pays off.

    Version A and version B as Headspace tested them.
    Version A and version B as Headspace tested them.
  • Showing other users' encouragement during sessions kept more trial users active. Headspace displayed positive feedback and encouraging thoughts from other users in real time during meditation sessions. Survival rate of free trial users rose 3%.

    The test was measured on trial survival, how many trial users stay active, rather than only on end-of-trial conversion. The social validation lands at the moment of use, showing the content's benefits while the user is experiencing it.

    Version A and version B as Headspace tested them.
    Version A and version B as Headspace tested them.

3Headspace in other companies' stories

  • Purpose hires Headspace alumni for mission fit against engagement traps. Purpose screens hires for culture and mission fit, including people from Headspace, and commits to no ads, no data selling and no engagement maxing.

    Purpose measures success by outcomes such as getting users off their device. Quote: "not to engagement max and not to just have people stuck in this dopamine casino"

  • Headspace expanded into new segments such as insurer partnerships. Opal's Kenneth Schlenker cited Headspace alongside Calm as apps that grew by moving into new segments like insurer partnerships.

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