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Houzz

A home remodeling and design app and marketplace connecting homeowners with products and professionals.

houzz.comApp Store2 sources5 tips
In short

Houzz won two A/B tests by cutting friction and distraction. Splitting its onboarding contact form into three single-field screens raised conversion by more than 15%, despite needing more clicks. A stripped-down paid landing page focused only on 3D floor plans lifted free trial starts by 5%. Lesson: reduce effort per step, not click count, and match paid pages to one clear intent.

At a glanceSplitting one form into three screens lifted conversion over 15%
Single form
  • Name, email, phone on one screen
  • Fewer clicks
Three screensWon
  • Name, then email, then phone
  • More clicks, lighter each screen

Conversion rose by more than 15%

From Houzz A/B test, onboarding

What was said about Houzz

1Houzz's A/B tests on onboarding and paid traffic

  • Houzz split one contact form into three single-field screens and conversion rose. Houzz replaced a single contact form in app onboarding with three screens: name, then email, then phone number. The multi-screen version lifted conversion by more than 15%, even though it needed more clicks.

    It was tested against the earlier single-form design. Houzz's stated reasoning was to "reduce cognitive load by breaking down the information entry process, despite the increase in clicks required to complete the form." The takeaway is to judge onboarding by how hard each screen feels, not by total click count, and to test the extra-step version rather than assuming fewer screens wins.

    Version A and version B as Houzz tested them.
    Version A and version B as Houzz tested them.
  • Houzz built a stripped-down paid landing page around 3D floor plans. Paid traffic converted worse than other traffic, so Houzz made a landing page focused only on 3D floor plans, with no headers or additional information. Free trial starts rose 5%.

    The page was meant to match the narrow intent of users who clicked an ad about that feature, rather than sending them to a general page that suits browsing organic visitors. Houzz described the change as "removing all distractions like headers and additional information" to "better align with the intent of paid users and improve conversions." The sources report one combined variant, so the effect of the single-feature focus cannot be separated from the removal of headers and extra content.

    Version A and version B as Houzz tested them.
    Version A and version B as Houzz tested them.

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