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Booking.com

An online accommodation booking platform.

booking.comApp Store4 sources3 tips
In short

Booking.com shows up as a performance marketing and experimentation heavyweight. It is cited as a high-ROI arbitrage business that can keep building on performance marketing, and it reports 80 to 90 percent experiment failure rates. Lesson: expect most tests to fail and plan for it. It also pays affiliates like WeWard only on sales, a low-risk channel.

At a glanceWeWard got brands like Booking.com to pay only for sales
  1. 1Pitch brands directlyApproached brands and affiliate platforms
  2. 2Promote the brandWeWard offers promotion for a commission
  3. 3Tracking records salesExisting tracking technology already in place
  4. 4Brand pays commissionPaid only on sales, little risk

From Yves Benchimol on WeWard

What was said about Booking.com

  • Booking.com expects 80 to 90 percent of its experiments to fail. Booking.com reports experiment failure rates of 80 to 90 percent, in line with Google Ads and close to Ronny Kohavi's own teams: about 66% at Microsoft, about 85% at Bing and 92% in Airbnb search relevance.

    Kohavi's point is that the more optimized a product is, the harder it is to win, so a high failure rate is normal and should be planned for. He counts failure per experiment, not per idea, since one idea may take several iterations or bug fixes before it launches. Quote: "be ready to fail eighty percent of the time".

  • Booking.com is one of few businesses that can build on performance marketing. Brian Chesky cites Booking.com as a high-ROI arbitrage business that can build permanently on performance marketing, unlike most companies, where it creates no lasting advantage.

    Booking.com also buys performance channels beyond search ads. It is an affiliate partner of the walking app WeWard, paying only a commission on sales through existing tracking technology, alongside Nike, Adidas, Expedia and Amazon.

  • Twenty years in, Booking.com still has not fully solved matching. Preply's Simon Mizzi points to Booking.com working on matching for about 20 years without fully solving it, as a sign that tutor matching will stay unsolved for years.

    He adds that marketplaces like Booking.com optimize the platform, not what happens after the booking.

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