Refund Policy
This policy covers paid plans for Caddie and the Caddie Growth Library, operated by HouseHoldInc, Bengaluru, Karnataka, India. It is part of our Terms of Service.
Who sells your plan
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Your receipt comes from Paddle.
30-day money-back guarantee
If you're not happy, you can get a full refund within 30 days of your first charge, or of any renewal charge. You don't need to give a reason. After 30 days, charges aren't refundable, except where the law requires it or where the plan wasn't delivered, didn't work as described, or charged you twice.
How to ask for a refund
- Use the View receipt or Manage subscription link in your Paddle receipt email, or find your order at paddle.net.
- Or email emails.sitara@gmail.com with the email you paid with and the date of the charge, and we'll ask Paddle to refund it. Never send card numbers or passwords.
Paddle returns approved refunds to the original payment method, usually within 5 to 10 business days depending on your bank. Access to the paid plan ends for the refunded period.
Cancelling
Cancel any time from your Paddle receipt or at paddle.net. Cancelling stops the next renewal; you keep the plan until the end of the period you paid for. Cancelling on its own doesn't refund the current period: ask for a refund as above if you're within 30 days. Deleting your Caddie account doesn't cancel a plan by itself.
Your rights
Nothing here limits rights you have under the law where you live, including for digital services that aren't supplied or don't work as described.
Contact
HouseHoldInc, Bengaluru, Karnataka, India · emails.sitara@gmail.com · we reply within two business days.