The bottom line
Productive, a habit tracker, makes money by making onboarding feel personal and then offering a time-limited discount at the paywall. Small touches like these only need to make an app 10 to 20% better than rivals to multiply results.
Key takeaways
- Most users leave fast, so onboarding must get them excited to pay. 6:11
- About 77% of daily active users leave within the first 3 days, according to Amplitude.
- Small animations in the flow make the app feel good, and a 10 to 20% edge over competitors can bring 4x to 10x results.
- Personal questions make users feel the app is being built for them. 2:44
- Questions like "do you often procrastinate" give data that can be reused in marketing copy.
- A "building your personalized program" screen before the paywall lifted conversion 9 to 10% for other clients.
- The paywall should offer several plans, a free trial and a short discount. 5:34
- More plans usually mean higher conversion, ideally three.
- A one-hour offer of 47% off brings the year to $20, and it then renews at $34.99.
- After the paywall, the app should teach, reward and collect emails. 7:16
- The email screen can be skipped, but owning the email means owning the customer for life.
- Swiping a habit as done gives a one-day streak, which is a quick dopamine hit.
- Locking premium content keeps the upgrade in front of users. 9:28
- Tapping "join challenge" on a locked challenge triggers the discount again.
- New apps should start with a hard paywall until the first $1,000 to $10,000 in revenue, then decide the long-term model.
That's the goal of the onboarding experience, get them excited to use your app and ultimately pay for your app.
Steve P. Young
Chapter summaries
0:00 Productive's traction and markets
Productive earns well from steady downloads, and its revenue is not only from the US.
- The habit tracker is a proven earner worth studying. 0:59
- It gets about 200,000 downloads a month.
- It runs ads and has been around for some time.
- Part of the revenue is likely recurring subscriptions from earlier users.
- Steve is not working with the app and has no internal numbers, only third-party estimates.
- Apps should not ignore markets outside the US. 1:19
- The US is the biggest market, but not the only one.
- Non-English countries can pay off too.
- Clients have done very well in Germany, China, Japan and South Korea.
- The same goes for the UK, Australia and Canada.
1:47 Onboarding questions that personalize
Each question should make the user feel the app is being tailored to them, and the answers should feed marketing.
- Easy lifestyle questions pull the user in. 2:44
- The app asks when they wake up and how their energy runs through the day.
- It also asks how satisfied they are with their lifestyle.
- Screenshots miss the small animations, so download the app to see them.
- Each question signals that a customized experience is coming.
- The answers that lead to the most trials become the ad copy. 3:26
- "Do you often procrastinate" and "do you find it hard to focus" are the key pair.
- Match the combination of answers to the highest trial starts.
- Marketing can then say: you procrastinate from time to time and sometimes lose focus.
- That describes most people, so the message reaches a wide group.
4:20 Framing, the build screen and the paywall
The goal screen, the build animation and the paywall layout each push the user toward paying.
- Goal questions should be about the user, not the app. 4:14
- "What do you expect to achieve" gets answers like "I want to build good habits".
- The app can then say what it will do for them.
- "What are you here for, how can we best help you" is another way to ask.
- The "building your personalized program" screen does almost nothing, yet it feels like customization.
- The paywall keeps the monthly plan visible next to the yearly one. 5:23
- The free trial toggle only applies to the yearly plan.
- Turning it on hides the yearly plan and leaves only monthly.
- Having switched the trial on themselves, users may be less likely to cancel. Steve has no data on this.
- His team launched without the build screen and will share results after adding it.
6:16 The discount screen
The discount screen works better when the close button is harder to find.
- Moving the X between the two paywalls makes users hunt for it. 6:47
- Keep the X on the right of the normal paywall.
- Put it on the left of the discount screen.
- Other clients use this switch. The goal is to make the user guess a little.
- The line "get unlimited habits and more" is good messaging, but it is easy to miss.
7:11 After the paywall
Onboarding after the paywall teaches the app by having the user do things, and the discount could be shown at the high point.
- The user learns by completing a real habit. 7:16
- Pick a first habit, swipe right to complete it, swipe left to undo it.
- Tapping adds the next habit.
- Asking for the email after the paywall is the ideal timing, and the user can still X out.
- Notifications are requested near the end. Habit templates like better sleep come with steps such as "go to bed by 11".
- The discount may convert best right after the streak screen. 8:33
- The user is at a high moment in the app.
- He has no data on this. It is only worth testing.
- Today the discount appears only after the first paywall.
9:21 Locking content
Locking most features keeps the upgrade in view while a little free content still shows the value.
- The home screen has no upgrade button, so locked tabs do that job. 9:23
- Challenges and Explore are locked.
- Some content stays free, so not everything needs to be locked.
- Start with a hard paywall, make that first money, then work out the premium model.
- The detail page of a challenge is locked as well.
10:24 The wrong way
Closing the paywall should never lead to a dead end.
- An empty screen after the paywall leaves the user with nothing to do. 10:31
- A client's language app shows "nothing to practice" after the X.
- It should say continue and ask for the first word to learn.
- Productive does not let users X out of "choose your first habit".
- Its email request framed as tracking progress is a good way to ask.
In the growth library
Steve P. Young, Founder of App Masters, an app marketing agency. A teardown of the onboarding, paywall and discount flow in Productive, a habit tracker that Steve P. Young says makes over $200K a month, covering personalization, plan count, timed discounts, email capture and locked content. It gives concrete patterns to copy and a few things to test, plus a client app that gets the post-paywall flow wrong.
Lessons that draw on this:
- How to structure onboarding as a story
- How to ask and use onboarding questions
- How to design a paywall that converts
- How to use notifications and lifecycle messages
- How to get users to the aha moment fast
- How to keep a free tier that pays off
- When to choose a hard paywall over freemium
- How to win in the App Store
More from
App Masters · The whole library, and ask it anything