The bottom line
A strong app description opens with social proof and then uses the exact words and phrases real users write in reviews of your app and your competitors' apps. The first two lines are what most people read, so they drive conversion more than keywords do.
Key takeaways
- The first two lines of a description decide whether people download. 0:35
- Most people only read those two lines, so they matter for conversion as well as for keywords.
- Leading with social proof beats claiming to be number one. 1:47
- Anyone can say they are number one, so a line like "join the millions" with a real user count works better.
- Calm's opening sentence is also too long to read easily and should be split.
- Favorable reviews give you the words customers use to say why they love an app. 3:33
- App Annie's reviews page is free, and you can set it to the past year and show 50 reviews instead of 10.
- A Calm review about waking up two or three times a night becomes copy like "go back to sleep instantly with our sleep stories".
- Critical reviews of competitors show objective weaknesses you can answer. 5:40
- Ignore price complaints, because some people will complain about price even with the best app in the world.
- A repeated battery complaint becomes a claim like "the only meditation app that won't kill your battery".
- The same review language also works for screenshots. 7:21
- Look for common themes across several reviews, and do not act on a single one.
Use keywords and phrases that the customers are saying about why they love a particular app.
Steve P. Young, App Masters
Chapter summaries
0:00 Mine a big competitor's reviews for your copy
A competitor's free review pages hold the words that make a description convert.
- Reviews of a large competitor show what to write. 1:14
- The tool is free, and Calm is the example because it is huge.
- It also works as a way out when you are stuck on a blank page.
- Health and fitness is the example category, since he sees it as the most critical one.
- He has used the same method for games and for other categories.
- Open with social proof, then the phrases users already use. 2:22
- The logic is simple: if a million people are using it then I'm gonna use it too.
- Phrases from reviews work better than bare keywords.
- He tries to lead with social proof as much as possible.
- The goal is the wording real users give for why they love the app.
2:57 Read favorable reviews for the problems users name
Reading many favorable reviews turns a few customer stories into ready-made copy.
- Filter to favorable reviews and read many of them. 3:00
- Favorable means four to five stars, and critical means one to two stars.
- Most reviews give nothing, but a few contain keywords nobody else is using.
- Country and app version can be changed. He leaves both at the default.
- You can also look at only the one-star or only the five-star reviews.
- One detailed review can show the exact problem to speak to. 3:56
- The sleep reviewer says the stories changed my life and calmed his worrying.
- Use this angle only if your app is focused on sleep.
- Sample copy: we help you fall asleep quicker.
- Other reviews say life-changing, super friendly to use and praise the daily meditations.
- One review mentions anxiety and a stressful job, useful for an app with that focus.
5:10 Turning review language into copy
Phrases pulled from reviews, favorable or critical, become the lines of the description.
- Favorable review wording goes back into the copy almost word for word. 5:10
- Anxiety comments become a line on breathing techniques that lower anxiety and keep you calm all day.
- The rule is to use only words customers have already said back to you.
- The line he drafts: scientifically proven to lower anxiety, tied to the breathing exercises.
- Objective complaints about competitors are the ones worth answering. 5:40
- Poor audio quality is an example of a fixable, objective problem.
- One reviewer said a 13 minute meditation drained 30% of the battery.
- The same reviewer could play Spotify for hours on that battery.
- The draft claim: a 13 hour meditation still leaves 90% battery.
6:49 Balancing keywords and conversion
On iOS the description should serve both keywords and conversion, and it leans on conversion.
- The opening sentences should show social proof, then use the audience's own phrases. 6:49
- Those phrases are what customers already use, so they pull people into the app.
- His agency follows this approach when writing descriptions for clients.
- He treats the description mainly as a conversion tool, not a keyword tool.
- Favorable review themes also work in screenshots. 7:21
- A reviewer who likes the sleepiness effect becomes a screenshot message.
- The review language is usable across the whole app page, not only the description.
In the growth library
Steve P. Young, Founder of App Masters, an app marketing agency. App descriptions convert better when they borrow the exact words customers use in reviews of competing apps. The episode shows a free, repeatable review-mining process, using Calm in the health and fitness category as the example.
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