The bottom line
Organic downloads grow when more of the people who see your listing install, and the icon, the screenshots and the ratings drive that. Fixing them lifts downloads and rankings without touching keywords, which hit a ceiling.
Key takeaways
- Once keywords are set, the listing's conversion rate decides how many downloads you get. 0:39
- Keywords eventually hit a "glass ceiling", when no obvious new ones are left to add.
- The listing work goes on top of that keyword foundation and lifts organic ranking and downloads further.
- A more appealing app icon can double downloads. 2:13
- In a 2016 test of the app Three Minute Mindfulness, changing only the icon doubled downloads.
- The icon is the first thing users see, so a visually appealing one wins more installs.
- Screenshots that state the benefit and lead with social proof also double downloads. 5:08
- For the signature app eSign Live, downloads rose 98% and conversion rate 91%, while impressions stayed flat.
- Only the first three screenshots show in search results, so they matter most.
- More star ratings push keyword rankings higher. 8:46
- Apple's iOS review prompt can be shown three times per 365 days, and it brings in a lot of ratings.
- Ratings are the stars and reviews are the written text. The prompt is fully white hat, so there is no need to buy reviews.
- On iOS you cannot A/B test the listing directly, so test creatives with Apple Search Ads. 6:50
- Google Play allows live A/B tests.
- A friend's best first three screenshots were not the ones he expected, and reordering them raised downloads.
The app icon is the first thing users see, so if you have something visually appealing, they're more likely to download your app.
Steve P. Young
Chapter summaries
0:00 Why the listing beats keywords
Work on the store listing raises downloads through conversion, and exposure follows.
- Three listing tips raise downloads without any keyword work. 0:27
- No keyword research and no spreadsheets are needed.
- Each tip comes with a real case study.
- The focus is conversion, meaning more of the people who see the app install it.
- Better conversion also helps exposure, though that is a side effect.
1:14 Tip one: the app icon
A visually appealing icon is the most critical listing asset, and the winner is hard to guess.
- The better icon is often not the one you would pick. 1:26
- Viewers are shown icons A and B and asked to choose. B won.
- Rich, a friend of Steve's, ran the test on his app.
- He changed nothing else, not even the keywords.
- The test is from years ago and is still valid today.
- Steve has made many videos on icons on his channel.
2:51 Tip two: screenshots
Screenshots convert when they explain the app fast and use the customers' own words.
- New screenshots lead with the app's purpose, then social proof. 3:11
- The old set was plain screens of the app.
- The first new shot says "simple electronic signatures", so the purpose is clear at once.
- The second shot shows the well-known companies that use the app.
- Features and benefits come after those two shots.
- The app is a signature app, formerly eSign Live and now called Once.
- The words for screenshots come from your own reviews. 4:34
- Look through reviews in App Annie for phrases customers say they love.
- Put those phrases in the screenshots.
- The keywords were not changed, so the before and after comparison is valid.
- Steve has a separate video on how to make compelling screenshots.
5:20 Screenshots that lift conversion
Flat impressions prove the screenshots caused the gain, and a homepage layout makes them work.
- Flat impressions show the lift came from the screenshots, not the keywords. 5:22
- The keywords were untouched, so steady impressions were the goal.
- Downloads per impression almost doubled.
- Steve's reaction to the flat impressions: yes that's what I wanted.
- The same screenshot change doubled downloads without adding any traffic.
- Lay the screenshots out like a website homepage. 6:04
- The first screen is the headline: the main theme of what the app does.
- The second screen shows customer logos.
- The next screens list other benefits.
- Benefits go front and center so people get the app instantly.
- Nearly every homepage has these same three parts.
6:50 Testing which three screenshots win
iOS has no live listing test, so Search Ads stand in for it.
- Search Ads let you compare screenshot sets on iOS. 7:01
- Google Play lets you run live tests as often as you like.
- On iOS, run ads with the same words and different screenshots.
- The results show which three screenshots perform best.
- Only the creative changes between ads, so any difference comes from the screenshots.
- A follow-up on running this test with Search Ads is promised.
7:32 Reviews through the iOS prompt
The built-in prompt gets real ratings from your own users with almost no work.
- The review prompt is an easy, honest way to collect ratings. 7:39
- Apple makes it simple, so buying reviews is unnecessary.
- Three prompts a year sounds small, but most users answer the first one.
- It takes little code to add.
- Typical user behavior: tap yes, I like this game, and submit.
- Steve just added it to one of his own apps and will report back.
9:05 Three fixes on top of the keyword base
Icon, screenshots and reviews are cheap tests that keep rankings climbing after keywords are done.
- Test the icon, screenshots and reviews once keywords are set. 9:12
- Each is a simple fix that needs no keyword change.
- The keywords are the foundation, and these fixes climb the ladder above it.
- The result is higher organic search placement and more downloads.
- Organic growth is the point, because anybody can spend money.
In the growth library
Steve P. Young, Founder of App Masters, app marketing agency. Three listing changes can lift organic downloads without touching keywords: the app icon, the first screenshots, and ratings from the iOS review prompt. Case studies show doubled downloads from an icon change alone and a 98% download increase from new screenshots.
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