Lenny's Podcast · Dec 29Why great AI products are all about the data | Shaun Clowes (CPO at Confluent)
Used as the example of an HR bot needing employee records, benefits, local law and policy linked together. A configured Workday fits nobody else, and years of rules lock customers in.
Tips
- Make your AI product great by feeding it better, fresher context▶ 21:23His example: an HCM bot needs employee data, benefits, local legal rules and company policies, all linked together.
- Expect AI to strengthen incumbent SaaS, because the moat is business rules▶ 27:46Salesforce could not list how software is sold inside it without reading the code of its own instance.
