Kavak
An online marketplace for buying and selling used cars in Mexico and Latin America.
- 1Agent gets stuckHits a knowledge or data gap
- 2Calls a humanHuman coaches it through the case
- 3Captures the traceAgent records how it was solved
- 4Handles it aloneNext time it shouldn't have to call
From Kavak, as quoted on its page
What was said about Kavak
Kavak's customer agents call a human when stuck, then learn from the trace. Kavak runs one agent per customer for online used car sales. When an agent gets stuck it calls a human who coaches it through, and the agent captures the traces so it need not call next time.
Every failure is treated as a knowledge gap or a data gap to fill. In the source's words: "It's either a knowledge gap or a data gap that you have to give the agent, and the next time it shouldn't have to call you."
Kavak's six-week Jedi Academy has everyone, mechanics included, ship an agent. The company runs a six-week 'Jedi Academy' where every employee, including mechanics, ships an agent in production.
Why companies are becoming a series of loops | Anish Acharya (a16z)
Runs a six-week 'Jedi Academy' where everyone, mechanics included, ships an agent in production. Its per-customer agents call a human when stuck, then learn from the trace so they need not call again.
Kavak's customer agents call a human when stuck, then learn from the trace. Kavak runs one agent per customer for online used car sales. When an agent gets stuck it calls a human who coaches it through, and the agent captures the traces so it need not call next time.
Every failure is treated as a knowledge gap or a data gap to fill. In the source's words: "It's either a knowledge gap or a data gap that you have to give the agent, and the next time it shouldn't have to call you."
Kavak's six-week Jedi Academy has everyone, mechanics included, ship an agent. The company runs a six-week 'Jedi Academy' where every employee, including mechanics, ships an agent in production.
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