Glean
An enterprise AI search and assistant that answers questions across a company's work apps.
Glean began as enterprise search in 2019 (BERT, vector embeddings) and added chat after GPT-3. Its CPO Tamar Yehoshua uses it 10 to 15 times a day, and investors call it an AI company actually making money. Snap's CEO and Confluent's CPO also rely on it. Lesson: ground an assistant in company data, tune prompts until trusted, and guard against questions it cannot answer.
- 1Leaders send weekly notesThree things from the week, three ahead
- 2Agent combs Snap's dataDashboards, documents and leaders' notes
- 3Agent flags what mattersTells him what to focus on
- 4Spiegel sees what he missedIt occasionally catches something unnoticed
From Evan Spiegel on Glean
What was said about Glean
Evan Spiegel built a Glean agent to flag what leaders might miss. Spiegel's personal agent runs on Glean, which he calls the most secure way to reach Snap's documents and dashboards. It combs dashboards, documents and the weekly notes from his leaders (three things from the week, three things ahead), then tells him what to focus on.
It occasionally catches something he had not noticed. He says it supports the leadership structure he has always wanted: "It's enabling the type of leadership structure that I've always wanted, which is very flat, very fast-moving."
Lessons in product leadership and AI strategy from Glean, Google, Amazon, and Slack | Tamar Yehoshua
Began as enterprise search using BERT and vector embeddings in 2019, then added chat after GPT-3. Glean prompts summarize Gong calls into top feature requests and check launch status from tickets and Slack, and Tamar uses it 10 to 15 times a day. Investors call it an AI company that is actually making money.
Evan Spiegel built a Glean agent to flag what leaders might miss. Spiegel's personal agent runs on Glean, which he calls the most secure way to reach Snap's documents and dashboards. It combs dashboards, documents and the weekly notes from his leaders (three things from the week, three things ahead), then tells him what to focus on.
It occasionally catches something he had not noticed. He says it supports the leadership structure he has always wanted: "It's enabling the type of leadership structure that I've always wanted, which is very flat, very fast-moving."
How to win when software is not a moat | Evan Spiegel (Snapchat CEO)
Evan's personal agent runs on Glean, which he calls the most secure way to reach Snap's documents and dashboards. It combs data and weekly leader notes to flag what he should focus on.
Why great AI products are all about the data | Shaun Clowes (CPO at Confluent)
Shaun finds it ten times better than what came before. It searches all organizational knowledge, links documents and names the company expert on a term. Confluent has used it for a long time.
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