Lessons from Airtable’s unconventional growth strategy | Zoelle Egner
Elevated customer success as a profession rather than creating a software category, building community around the job.
Tips

A customer success software company.
Elevated customer success as a profession rather than creating a software category, building community around the job.
Tips
Business softwareA software company founded by Bill Gates and Paul Allen that made BASIC, MS-DOS and Windows.
Business softwareA collaborative design platform with design, whiteboarding, slides, dev handoff and AI prototyping tools.
Business softwareA commerce platform that lets merchants build online stores and sell to customers.
Business softwareA software company behind Jira, Confluence, Trello and other team collaboration tools.
Business softwareA workplace messaging platform for teams, acquired by Salesforce.
Business softwareA no-code platform for building collaborative business apps on a real-time database.
Business softwareAn online visual collaboration whiteboard for teams.
Business softwareA small, independent, profitable software company behind Basecamp, HEY and Highrise, run remotely with about 60 people.