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She turned 100+ rejections into a $42B company | Melanie Perkins

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The bottom line

Canva was built by imagining the future you want first, then climbing toward it one small step at a time. That vision kept Melanie Perkins going through 100 investor rejections and a two-year product freeze.

Key takeaways

  • Plan from the future you want, not from the bricks in front of you. 5:35
    • Starting from today, Canva would have been nothing: she was a university student with no company, product or software experience.
    • She asks what wild success and terrible failure look like in 10 years, for the whole company and for each area.
  • A huge vision becomes real through tiny steps that add clarity each time. 9:43
    • The first step can be writing the idea down. Then come a pitch deck, designs and a prototype, so more people can see it.
    • The mission "design anything, in every language, on every device" is split into yearly goals, such as English, then Spanish, then 100+ languages.
  • Crazy big goals keep people working when roadblocks appear. 15:41
    • A realistic goal is easy to drop at the first obstacle. A goal you feel inadequate before is one you work to will into existence.
    • The timing is unreliable (six months often becomes two years), but the goals get achieved. Each one is celebrated, once with smashed Greek plates and released doves.
  • Rejection and setbacks make the company stronger when you work on what you control. 27:08
    • Each investor objection (market too small, same as another company, no design knowledge) became a new slide. The 2012 deck still describes Canva today.
    • A front-end rewrite expected to take 6 months took 2 years with no shipped product. It now supports 2,500 engineers.
  • Building a hugely valuable company and doing the most good fuel each other. 40:54
    • She and her co-founder Cliff own a little over 30% of Canva and committed that stake to doing the most good. The Canva Foundation has given $50 million directly to people in extreme poverty in Malawi, with another $100 million planned.
    • Canva gives away about $1.5 billion of product a year through its education and nonprofit programs.

If you don't imagine it, you can't will it into existence. And in fact, everything great that we experience in life was first imagined.

Melanie Perkins

Chapter summaries

0:00 Introduction to Melanie Perkins and Canva

Canva grew from a student's idea into a profitable $42 billion company, and the road ran through rejection, a long rewrite and a pivot.

  • Canva is now a large, steadily profitable business. 1:33
    • It is valued at over $42 billion and earns over $3.3 billion a year.
    • It has been profitable for 8 years straight.
    • The early path included a pivot from a yearbook publishing platform to the Canva people know today.
    • Canva is no longer just social media graphics. It also offers spreadsheets, docs, whiteboards, charts and an AI coding tool.
    • Old internal decks show the team trying to do AI before AI was a thing.

4:44 Building a “column B” company

Plan from the castle you want, not the bricks
Most planning stacks the bricks at hand; Canva started from an improbable dream and worked backwards.

Most plans start from the materials at hand, but a plan that starts from the dream reaches much higher.

  • Column A plans from the bricks in front of you, and column B plans from the castle you want. 5:35
    • Picture building a castle on a hill. You can ask what the most magical castle would be, or ask how high you can stack the bricks.
    • Most planning stacks bricks, so it only produces so much.
    • Column B is a future worth investing years and decades of your life to build.
    • Column B begins with a completely improbable, crazy big dream, then works hard to make it real.
    • Lenny notes that Brian Chesky thought the same way at Airbnb, working backwards from the dream.

6:36 Operationalizing big visions

A big vision becomes workable when you picture the future, climb toward it in small steps and make each idea visible.

  • The future Canva was built for felt obvious long before she knew how to build it. 7:44
    • She was sure design would end up online, collaborative and simple.
    • She had no idea whether she could build that future herself.
    • The idea was first applied to the school yearbook market in Australia, with her first company, Fusion Books.
    • Canva then took the same idea much bigger.
  • The first move is to picture the world you want, then climb to it by rungs. 8:17
    • Ask about the future of transportation or healthcare, and which needs you believe matter most.
    • Her ladder reaches up to the moon, with small rungs that lead step by step.
    • A wall in her office shows her vision for the world in 2050.
    • She most wants everyone on the planet to have their basic human needs met.
    • The first step can be tiny. If it points at the future you want, you keep climbing in the right direction.
  • Most people skip this because the present crowds it out. 10:21
    • Email and Slack keep pulling attention into the moment.
    • Dreaming huge and stepping microscopically feel like opposites, and the small step feels embarrassing.
    • The cure is to set aside real time to dream about 10 years out.
    • Canva's steps have compounded for over a decade toward the same mission.
  • Making an idea visible is what lets other people help it live. 12:04
    • Her joke: you go from chaos to clarity by adding clarity.
    • If an idea stays in your head, no one else can see it, so visual communication matters.
    • Lenny compares a new idea to the "ugly baby" in Creativity, Inc. by Ed Catmull, fragile and easy to kill early.
    • A pitch deck also clarifies your own thinking as you build it.

13:13 Crazy big goals and celebrations

One mission, three pillars, each climbed launch by launch
Yearly goals turn an absurdly big mission into concrete launches, and each one gets celebrated.

A goal only works if it matters enough to justify the work, so Canva breaks its mission into yearly launches and celebrates each one.

  • A crazy big goal must be one you truly want, because it takes so much work. 15:04
    • Canva's first goal was to let everyone, everywhere, design, instead of design being expensive and out of reach.
    • The bigger two-step plan is to build one of the world's most valuable companies, then do the most good.
    • Another crazy big goal is basic human needs met for everyone, which she calls absurd that it isn't already true.
  • Each mission pillar becomes a ladder of launches, year after year. 16:53
    • For designing anything, Canva went from social media and presentations to docs, websites, whiteboards and video.
    • For every device, it went from the web to iPad, then iPhone, then Android.
    • Canva then spent years on cross-platform work so every device has the same features.
    • Language growth went on to hard right-to-left languages like Arabic, Hebrew and Urdu.
    • Now the focus is localization, so each market feels truly local.
  • Late goals still get reached, even if the timing is off. 18:51
    • A 2021 vision deck was about 2026. Much of it has been achieved, and some is still in flight.
    • Some goals may take a lifetime, and she isn't sure they can ever be reached.
    • Even a small step toward such a goal is worthwhile.
    • Lenny compares this to Elon Musk, who sets ambitious goals and often hits them late.
  • Celebrations make a long climb feel less arduous. 20:18
    • Canva tries to land each goal at a set moment, so there is a real event to celebrate.
    • It marks milestones like launching in Spanish or reaching 100 languages.
    • Without a pause to pat yourself on the back, the plod to the top of the mountain feels arduous.
    • Celebrating also shows everyone what to focus on, and gives them a moment to feel proud.

22:00 Challenges and setbacks in Canva's journey

Each time the company doubles, its systems break and must be rebuilt, and hard stretches get through by keeping the team bonded.

  • Every doubling in size breaks the systems that worked before. 22:34
    • Early on, everyone presented their goals in a stand-up, then monthly, until it took too long.
    • Season openers replaced that, with the whole company sharing goals achieved and setting goals for the next cycle.
    • Teams rushed to launch before each season opener, so the event drove shipping.
    • With so many teams, the openers stretched to six hours, so the format had to change again.
  • The two-year rewrite was survived by turning it into a shared game. 25:40
    • The rewrite felt like a dark tunnel with no visible end, while other companies kept launching.
    • Perkins bought rubber duck bath toys, one per component, and moved them across a game board at weekly stand-ups.
    • The board had stages from launch to an emergency lane, ending at "home and hosed".
    • The rewrite was needed for cross-platform, right-to-left languages and simultaneous collaboration, since only five people could work in the editor at once.
    • Perkins calls it both fun and distressing, because investors kept asking about it.

26:30 Fundraising and investor rejections

100+ rejections reshaped the pitch, not the vision
Early pitchRefined pitch
Opens withThe solutionThe problem and market gap
Time to get itHours (one took 6)Minutes
ObjectionsRaised by investorsAnswered by slides
Market size doubtArgued in the roomSlide showing players and gap
VisionDesign online, simpleUnchanged
Every 'no' became a slide that answered that objection before the next investor raised it.

Rejections taught a pitch that answers doubts before they are raised, because most investors will not spend hours understanding a new idea.

  • A short pitch that answers objections in advance replaced the six-hour explanation. 28:10
    • One investor spent hours with Perkins and finally got it, but most people will not give that time.
    • She packed what that conversation taught into a deck that needed only minutes.
    • The vision stayed the same, and only the way it was told changed.
    • Early pitches led with the solution. Later ones opened with the problem, because people who don't see the problem won't care about the fix.

29:36 Leadership and growth lessons

Rejection is useful when you act on what you control, and practices borrowed from other companies fail unless they fit your own.

  • Treat rejection as feedback on things you control, and find the people who get it. 29:48
    • Perkins controlled her deck and how many people she pitched, and she spoke to literally everyone.
    • Some investors will never like you, and the aim is to find your tribe.
    • One investor had the lean startup book behind them. Canva was never going to fit that approach.
    • For investors, a hundred passes can mean a company is still open to invest in.
  • Borrowed practices fail like bricks that don't match the house. 31:17
    • Canva often copied what bigger companies did, and it often did not work.
    • Each stage of scale needs an authentic version of Canva's own way.
    • As the company grows, a founder who wore a hundred hats has to give them away to people who do them better.
    • Working from Australia, away from the Bay Area, made doing it their own way easier.

34:38 Canva's goal-driven structure

A mission only works when it is tied to what people actually build, fund and spend time on.

  • Mission, pillars, goals and celebrations form one chain, and that makes it authentic. 34:48
    • Many companies hang a mission on the wall while the money and time go elsewhere.
    • Canva breaks the mission into pillars, the pillars into goals, and celebrates each goal reached.
    • Perkins calls this a deeply underloved way of building a company.
    • Customers see the authenticity too, because the company does what it promises. It is not an easy way to run a company.

35:46 Balancing work and personal life

Constant overwork stops paying off, so clear boundaries protect the judgment a leader needs.

  • Working all in, then fully off, keeps a leader's best thinking available. 37:15
    • Early on, Perkins worked seven days a week, even running printing presses for the yearbooks in her mom's house.
    • Now she has no email or Slack on her phone, and only an emergency call can reach her after she shuts the laptop.
    • Sleep, walks, yoga and journaling are part of her routine.
    • Founders who work every weekend can miss the forest from the trees and work hard on the wrong thing.

38:02 Community-driven product development

Canva builds from two sources: its own mission and what its community asks for.

  • Closing the loop on community requests drives much of what Canva ships. 38:16
    • Canva gets over a million requests a year, which a team tallies and hands to product teams.
    • More than 200 loops were closed this year, since each request speaks for many people who never fill out the form.
    • Examples range from gradient text to the Sheets product.
    • AI tools were held back from teachers at first. Many teacher requests led Canva to release them with safety controls.
    • Perkins has run hundreds, if not thousands, of online user tests herself, and finds ten random people give representative feedback.

40:37 The two-step plan for global impact

$550 changes a life; Canva pledged far more
Step two (do the most good) runs alongside step one (build one of the world's most valuable companies), not after it.

Canva treats wealth as a means to meet basic human needs, so giving is built in from the start.

  • Giving began early with a small, simple pledge. 41:15
    • Canva took the 1% pledge: 1% of time, money, equity and profit.
    • It is easy to do in the early days and compounds over time.
    • She first planned to finish step one and then start step two, before seeing the two could run together.
    • She thinks every person and every company should take the pledge.
  • Small sums change lives for people in extreme poverty. 42:25
    • Families in Malawi spend the money on school, health care, small businesses and a dry roof.
    • $550 buys little for most of us but is life-changing there.
    • She calls it the best money I could ever imagine spending after hearing recipients' stories.
    • She sees no reason basic needs go unmet: we just haven't got our act together as humanity.
  • Impact gives the work more meaning than getting rich. 43:57
    • Getting rich is not a goal in itself, and she would not do Canva without a positive impact.
    • The free education product is used by 100 million people a month and is in most school districts.
    • Canva plans to double down on education to bring quality tools to all.
    • People in poverty work just as hard but lack the opportunity.

45:04 Canva's biggest launch yet

AI now runs through every core part of Canva
The goal is as little friction as possible between an idea and a finished design, in any format.

The launch puts AI inside every core part of Canva and extends it into new formats like email and forms.

  • AI now runs through the whole suite, cutting the friction between an idea and a design. 45:50
    • Video gets a major push, and email and forms are new.
    • The design tab, used 170 million times a month, can now build a presentation, video, email or website with AI.
    • The elements tab, used 900 million times a month, can now generate video, photos and Canva code.
    • Tagging Canva in a comment lets it act as a collaborator with the full context of the design, for example make this title shorter.
    • Email is a design tool: you build the email, then paste its code into any email platform.
    • Email was among the most requested features from enterprise and business customers.
  • Canva is far more than a social graphics tool. 47:12
    • It also offers spreadsheets, docs, whiteboards, charts and an AI coding tool.
    • 100 million people design a presentation in Canva each month.
    • She cites a tweet that Gen Z makes presentations in Canva the way earlier generations used Microsoft or Google.
    • The appeal is not limited to one generation.

48:10 How Canva approaches product expansion

Canva expands by taking its mission literally and by solving real gaps, not by chasing competitors.

  • Taking the mission literally sets what to build next. 48:32
    • The aim is to design anything and publish anywhere, then pick the most strategically important next step.
    • Printing now reaches 50-something countries, with delivery to your door, and 3D is launching.
    • Canva sits in the middle of the creativity and productivity Venn diagram, so customers don't have to choose between two suites.
    • Anyone whose product is about designing or publishing is in Canva's range.
  • The first wedge was an unsolved problem, not a competitor. 50:38
    • Australian yearbook coordinators had no design experience and no good tools.
    • The team spoke to every customer and gave phone tutorials.
    • A school then asked to design newsletters with it, and nothing on the market did that.
    • It is better to solve a few people's problem really well than many people's problem badly.
    • The problem must map to a larger market, or it won't become a great company.

52:37 AI integration in Canva

AI earns its place only when it helps customers reach their goals.

  • Put AI where it helps people get work done, and refine it from what the community says. 53:00
    • Investor enthusiasm doesn't mean AI should be front and center.
    • AI fits naturally because the mission is removing friction between an idea and a design.
    • Listen to what users love and struggle with, then iterate.
    • The early decks already imagined AI, so Canva was trying to do AI before AI was actually a thing.

53:56 AI corner

She uses AI first for exploring ideas and for stepping back from daily noise.

  • AI is her first stop for a new idea and for clearing her head. 54:14
    • Tagging Canva for more ideas works well because it has the full design context.
    • On an "AI walk" she talks through everything on her mind, then filters it into actions.
    • The walk gives a macro view, away from Slack and email.
    • She brain-dumps into Apple Notes or Canva Docs, then asks for a summary.

55:22 Melanie's vision for 2050 and beyond

Choosing the future we want, instead of drifting toward the one we fear, gives people purpose.

  • Fear about where humanity is headed led her to write a 2050 wall. 55:34
    • She felt humanity is on a freight train and asked whether 2050 will be safe for our kids.
    • She began with quotes like everything good was once imagined, then wrote the alternative she wants.
    • Her alternative includes basic human needs for all and global education as a right.
    • Seeing it daily shapes small decisions, though she doesn't know if she can will it into existence.
  • Purpose comes from working toward bigger shared goals. 57:37
    • In her unwanted world, loneliness is rough and school feels pointless.
    • At the Canva world tour keynote, attendees write one goal they want the world to achieve in our lifetime and share it.
    • The way in is one tiny step in your own family and community.
    • Working toward something bigger than yourself is one key answer to loneliness.
    • She can't do this alone: there's zero chance I can go and achieve basic human needs for all. It takes a global collective effort.

1:00:07 Lightning round and final thoughts

A better world is built by lifting everyone and by each person's own decisions, and Perkins sustains that through resilience and alignment.

  • The future worth building is one where what is now reserved for a few is available to everyone. 1:01:36
    • She sees room for global infrastructure that is truly empowering.
    • Her 2050 wall lists things that should reach everyone.
    • She calls the belief that you can be fine while everyone else is not fine a weird one.
    • In her view everyone suffers in that case, so she backs the rising tide lifts all boats.
  • Staying in harmony and bouncing back from failure keep her going. 1:02:31
    • She quotes happiness is when what you think, what you say, and what you do are in harmony as a constant aspiration.
    • Figure skating taught her to fall, get up and try again.
    • She woke at 4:30 a.m. to practise as a teen.
    • The falling was literal on the ice and is more metaphorical now, but it is constant.
  • Every decision you make helps create the world you live in. 1:04:51
    • Founders can take the 1% pledge and build their own version of the two-step plan.
    • She rejects the belief that other people create the world.
    • Investors should ask whether each company they fund builds the world they want, or the freight train that none of us want to be on.

In the growth library

Melanie Perkins, CEO and co-founder of Canva. Canva's CEO explains how she plans from a dream future backwards ("column B"), turns big goals into steps and celebrations, and used 100+ investor rejections to sharpen her pitch. The result is a company valued at over $42 billion, with over $3.3 billion in annual revenue and 8 years of profitability.

Lessons that draw on this:

More from Lenny's Podcast · The whole library, and ask it anything

Transcript1992 lines
Introduction to Melanie Perkins and Canva 0:00
0:00

There's a very famous story about Canva. Early on, you pitched over a hundred investors and over a hundred investors said no to you. >> It was really clear in my mind that it was the future and I thought the investors were wrong, frankly. But investors also gave really helpful feedback and feedback often in the form of rejection. They would say, "Oh, your market's not big enough." And I would say, "It's going to be huge." And I'd add [music] a new page in my pitch deck that said how big the market I believed was. And then they'd say, "You're the same as some other company." And I would say, "Hey, now I've got a new slide in my pitch deck that shows all the players and the huge gap in the market that we believe we're going going to fill."

0:33

>> One of your values, crazy big goals. I love that as a value. >> The thing that I love about a crazy big goal is that you feel completely inadequate before it. You want to work really hard to will it into existence. I really like to start by just imagining what is the future that you actually want. Right now, I have a wall in my house in my office, which is my vision for what [music] I'd like the world to look like in 2050. I heard from one of your HE members, Melissa Tan, that there's a deck like this for every project you kick off. There's this big vision deck.

0:59

>> So, we have this concept of chaos to clarity. Every idea starts in the chaos side and then you have to work all the way to the other side which is clarity. That very first step at the far end of chaos was quite a embarrassing step actually because you don't have mastery at that point. You don't have all the answers. A lot of people think of Canva as like a design graphics for, you know, social media and and marketing and things like that. But you also have spreadsheets, docs, whiteboards, charts, AI coding tool.

1:24

>> It was funny [music] looking back from really old decks. We were trying to do AI before AI was actually a thing. >> Today, my guest is Melanie Perkins, CEO and co-founder of Canva. Melanie is on track to be the most successful female tech founder in history and one of the most successful founders, period. Canva is currently valued at over $42 billion, making over $3.3 billion in revenue a year. They've been profitable for 8 years straight and are one of the hottest private tech companies in the world right now. But it wasn't always this way. Melanie was rejected by over 100 investors when she was trying to raise her first round. Their team spent 2 years rewriting their entire codebase and were unable to ship any new features for over 2 years, something they expected to just take 6 months. and they even went through a big pivot early on from a yearbook publishing platform to the Canva that you know today. Melanie

2:15

does not do a lot of podcasts. She shares stories that I've never heard before and lessons that I'm still thinking about. This is a really rare opportunity to learn from a legendary founder. [music] A huge thank you to Cameron Adams and Melissa Tan for suggesting topics for this conversation. If you enjoy this podcast, don't forget to subscribe and follow it in your favorite podcasting app or YouTube. And if you become an annual subscriber of my newsletter, you get a year free of 17 incredible products, including Devon, lovable, replet, bolt, innate, and linear, superhuman, descript, whisper flow, gamma, perplexity, warp, granola, magic pattern, raycast, jpd, and mobin.

2:47

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Building a “column B” company 4:44
4:49

Melanie, thank you so much for being here and welcome to the podcast. >> Thank you so much for having me. I'm excited to be [music] here. >> I'm even more excited. Uh it's such an honor to have you here. I am such a fan of yours. I'm such a fan of the company that you've built. Also, just everyone I meet from Canva is just like so nice and so awesome and so smart. And so clearly, you've built something really special.

5:10

Uh I'm really excited to use this hour to learn as much as I can from you about how you did that. And we were actually chatting ahead of this about what would make the best use of this hour. And I asked you what you believe has been the biggest factor in the success of Canva and you described something called building a column B company and column B thinking. I've never heard of this before. So let us start there. What is what is what is building column B company? What does that mean?

5:35

>> Really great place to start. So I guess there's two ways of planning. The way that um you can plan is you can dream of like what is the perfect vision of the future? What what future do you want to exist in? What would you like the world to look like? like what would you like companies to look like and then going from there which is completely improbable, a completely crazy big dream and then working hard to turn that into reality. And the alternate is so you know just imagine you you're building a castle on the hill and you're like what would be the most magical wonderful mythical experience and the other thing you can do is you can look at the bricks around you and you can say what can I do with these bricks how high can I stack them what can I do and I think most planning is often done by looking at the bricks and trying to stack them and then you kind of you know you can create only

6:22

so much and so I guess the column B thinking is thinking about what is that magical wonderful future that you then want to invest years and decades of your life actually building and so that's column A and column B in a nutshell

Operationalizing big visions 6:36
6:37

>> so column A is the traditional just like work from today's world column B is work from this dream reality and work backwards from how to achieve that >> exactly that >> this is exactly the way actually Brian Chesky thought I worked at Airbnb for a long time and it was always just like think about the world the dream and then work backwards from that so there's a lot clearly also worked out so clearly this is an important lesson in the example of Canva just what is what would have been column A for what Canva could have been and what was the how did you think about the column B approach of what Canva in a dreamland could be.

7:07

>> So column A would have been nothing frankly because you know the reality was when I was a university student with no company [laughter] and no business or product or software experience the reality would have been not not [clears throat] very much. Um, and so it was all column B. It was all thinking about the wild future that we wanted to create. You know, I imagined what would be publishing in the future. What would communications look like in the future?

7:33

Um, and it seemed really impossible that it would stay on on the desktop. It would stay really complicated. And it just seemed so apparent to me that in the future it was going to be de like completely different. Could I build that future? I had absolutely no idea. But the idea seemed completely likely, completely improbable that it wouldn't be the case that in the future design would be online and collaborative and really simple. And so starting from that, we then took that concept and applied it to the school yearbook market in Australia uh with our first company, Fusion Books. And then we applied it to Canva uh where we wanted to take it much much bigger.

8:08

>> Let's talk about just how to actually go about building a column B company. Say a founder's listening to this and they're just like okay, I I want to do this. What do they do? What are the steps? Where do you start? >> I really like to start by just imagining what is the future that you actually want? What is the world that you want to live in? What is the future of transportation? What is the future of healthare? What is the future that you want to live in and exist in? And you know, for example, right now I have a wall in my house with in my office which is my vision for what I'd like the world to look like in 2050. And so it's not necessarily that you can bring that into existence or you can will that into existence, but just to start to get clearer on what you would like that world to be like. Would you like it to be more inclusive? Would you like it to, you know, for me, one of the things I

8:52

desperately want is everyone on this planet to have their basic human needs met. You know, what are those things that you believe are so important that you would love to see exist in that future? And you know I think an exercise we often do is like what is wild success for X or what is wild success for Y and then equally what is terrible failure for those things and you can apply that just to abstract thinking in different industries you can do that apply that for um we do that for the whole company for different areas of the company and I think just taking that very large long time scale of 10 years um and getting a really crisp idea of what you want and what you don't done. That's sort of the first step. And I think a lot of people don't spend quite enough time imagining that. And then the next part is you don't want to just have this crazy big dream um and then do nothing about turning it into reality. You kind of

9:43

want to have a ladder that goes all the way up to the moon, which is your crazy wild vision and then you want to have rungs that just like work its way up step by step. And so you want to get that really clear picture of the future that you would like and then just take little step after little step after little step. And it doesn't matter how small that first step is or how you seemingly inconsequential. If it is working towards that future that you want to will into existence, then you'll keep on climbing up that ladder in the right direction.

10:10

>> I think a lot of people hearing this might feel like I do this. Yeah, I have a vision. I kind of I know where I'm going. I have this big idea. What do you think they might be missing about just what this actually means and why they're probably not thinking big enough? They're not making the time to think like this. I think it is easy to be discouraged by the two because they're completely two complete odds like they're completely different ends of the spectrum. So one is dreaming about the future. Not that you think you can will into existence, just the future that you want. And then the next part is taking the tiny step that might be extremely microscopic. And it feels a little embarrassing to be like I want a future that is, you know, whatever it might be and then to take such a microscopic step because I think you often have the future in one side or don't spend much time thinking about

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that. You're just thinking about the bricks before you. And so I think it's also, you know, naturally we all get distracted by day-to-day, you know, it's your your email, your Slack, the things that are kind of in your face, you know, the reality that lives around you every day that kind of pulls you into this moment right now. And so I think actually just making time to spend thinking about that is probably one of the most critical pieces. Like just literally dreaming like what is wild success in 10 years? What is terrible failure in 10 years? um is a really great place to start is just like spending some time there and then like even if that is so big and so vast and so wild having that very first step is so important because then you take that little tiny first step and then the next step and then that compounds you know for us it's been compounding over a decade as we continue to work towards

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that same mission and vision. >> I want to hear how you operationalize this. I heard from one of your team members, uh, Melissa Tan, that there's a deck like this for every project you kick off. There's this big vision deck that talk about what that looks like because I think that's where people are like, "Okay, how do I actually do this?" Talk about that deck. >> So, we have this concept of chaos to clarity. Um, and every idea starts in the chaos side and then you have to work all the way to the other side, which is clarity. And so, chaos can be an idea, it can be a problem, it can be a philosophy or a belief. And um I've got a joke that I find funny. I'm not sure if you will, but [laughter] how do you add how do you go from chaos to clarity?

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>> You add clarity. And so the idea is that like each like little step from chaos to clarity is like the very first step might be literally writing it down. So rather than it being in your head, you've written it down. Then the next step might be um starting to create a pitch deck on on it. And the next step might be starting to refine that, turning it into some designs, turning it into a prototype. And then as it kind of goes from chaos to clarity, it starts to become more and more real and more and more people can see it. And so just like taking those little incremental steps that adds clarity with every single step then starts to help will it into existence rather than it being something that's completely amorphous and just stays in your head. So I think that's why, you know, visual communication for us is so important is because otherwise if it's just in your head, no one else can see it and you can't will it into

Crazy big goals and celebrations 13:13
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existence. This makes me think about this concept of an ugly baby from the book Creativity Inc. by I think Ed Catmull where he talks about how new ideas are this ugly baby that nobody wants to look at and deal with that and like I think he says they want to kill that why we do that with ugly baby. Uh but there are these like very soft subtle uh uh fragile things and it's really important to not kill them early and give them chance to survive. And it's kind of what I'm hearing here is like have this big vision that many people would be like no way this is completely absurd. And I love this idea of okay but here's like one step we could take there to see if this could be a thing.

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>> Yeah, I completely agree. And I think that's the thing is that the that very first step at the very like far end of chaos, it's very embarrassing because you're like, I have this idea that is so big and so wild and how the hell would I do that? I have no idea. And so it's quite a embarrassing step actually. Um because you don't have mastery at that point. You don't have all the answers. In fact, you have likely not none of the answers, but you just have the idea that you think would be cool. And ideally, you get the idea that would be so cool that you want to work really hard to will that into existence. And so, I think one of the really key parts is not only just having the idea, but thinking it's so cool that you're going to work for years to will it into existence.

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Actually, Melissa did a really amazing pitch deck recently about the vision of uh I won't go into the details right here, but the vision of her space, and I was really excited about it. Um, and so I think that that's the great thing about a pitch deck is that other people can see your thinking and your thinking actually gets clarified as well as you go through that process. >> I talked to Melissa, I talked to a bunch of other people that work at Canva that have worked at Canva. And something else I heard along these lines is this phrase crazy big goals, which I think is one of your values. Crazy big goals. I love that as a value. Why is that so important? How does that fit into this?

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And just talk about the uh the power of having crazy big goals. >> Yeah. So right from the start of Canva, it was truly a crazy big goal. We're like, we want to empower the world to design and take all these things that are super complicated and put them into one platform and make it accessible to the whole world and we want to rather than it be super expensive and unaffordable, we want to empower everyone everywhere in the world to design. So I mean that was the epitome of a crazy big goal and you know if we macro out even further, we've got this two-step plan, build one of the world's most valuable companies and do the most good we can do. So again, a rather crazy big goal. Um, and I think the thing that I love about a crazy big goal is that you feel completely inadequate before it. Um, you know, another crazy big goal would love to see everyone's basic human needs met on the planet. Like completely

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crazy big. That truly shouldn't be. Um, it's kind of absolutely absurd that that's the case, but we can go into that later. Um, but I think with a crazy big goal, then you want to work really hard to will it into existence. And so if you start with a reasonable goal or a realistic goal, then you kind of get to get to it and you're like, "Oh, cool, whatever." Or more importantly, if something happens, you know, all the problems and roadblocks come along as they always do, then you're like, "Okay, I I won't bother with that." And then you can just like go and choose another course. And so a crazy big goal is both crazy big, but it's also something that you think is incredibly important that you actually want to will into existence because it is so much work to will a crazy big goal into existence. So it better be one that you want to actually achieve.

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>> Is there a crazy big goal that you set that comes to mind maybe as a good example of this is what I'm talking about. Maybe a product you launched or feature back in the day. >> Yeah, I mean so many things. So we have um um our mission empower the world to design and we break it down into mission pillars. So empower everyone to design anything with every ingredient in every language on every device. Obviously a mouthful but then what we do is we take successive goals every year towards this mission. And so for designing anything, we started off with social media and you know presentations and now and like docs and websites and whiteboards and video and so every year we're just launching more and more things to fulfill that part of the mission of empowering everyone to design anything and then equally in every language we started in English and then it was Spanish and then it was 20 languages and then 100

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languages and then hard languages like Arabic and Hebrew and Erdo and you know right to left languages and now you know we're in 100 plus languages now and now we're really doubling down in the localization experience to make it feel truly local in every market around the world. And so you can see how having these very big audacious goals that you then just like take a step after step um towards helps then will it into existence or on every device. We started off obviously just with a web platform and then we launched our iPad app and then iPhone and then Android and then we spent years investing in crossplatform.

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So we have the same feature set across every device. And so you can see how these like big amorphous things that seem very outlandish you can then just will into existence after continual investment for a decade and it compounds over time. >> I see how all this is starting to fade together. There's this big crazy ambitious vision and below there are the mission pillars that are feeding into this vision and then the crazy big goals within each of those mission pillars to measure your progress towards all these uh components of the mission.

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>> Exactly. >> Exactly. >> Um okay. So with all that in mind, there's also this kind of trade-off you have to make of just how ambitious you get because oftentimes sometimes maybe you never miss a goal but most many times people miss these very ambitious goals. How do you just find that balance between ambitious crazy but doable enough where people don't get discouraged? I think with a crazy big goal, the thing we have been really great at is achieving them. The time frame that we achieved them on has not always been uh very reliable. We have certainly not been able to have ping dart. What's the what's it accur?

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>> We have not been very accurate with timing. But it's really interesting. I looked back at a 2021 2021 vision deck that we made obviously in 2021, but it was about 2026 and it was fascinating to see how much we'd actually been able to achieve from that vision deck and how many things were currently still in flight. And so by having that I thought in 2021 some of those things may have happened a little quicker but over the over the you know last five years they've really been coming into reality and so you know we might think things are going to take six months and they take a year we might think things are going to take six months and they take two years as has been the case. We might think something's actually going to take our entire lifetime as some of those really truly crazy big goals. And in fact, I don't even know if we can ever achieve them, frankly, but they're such an important goal that even if you make

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a little step in their direction, they're worthwhile nonetheless. >> Whether you like him or not, Elon, this is similar to his um if you watch him, he has sets these really ambitious goals and then often is far late on achieving them, but clearly it has worked out in achieving the crazy things that he's achieved. Something else I hear is you celebrate these goals in a really unique way to um talk about that. >> So when we have these crazy be goals, we also have couple them with really fun celebrations. And so we attempt to make the crazy big goals happen in a moment in time. So then when we achieve them, we actually have a really fun moment. Um because if you're just trying to plot towards the top of the mountain always and you never like take a little moment to pat yourself on the back, it would feel a little arduous. And so, you know, over the years we had all sorts of fun little celebrations where, you know, we

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have smashed Greek plates and released doves and had a little automatina festival and >> oh wow, >> you know, all sorts of fun things just to take a moment with the team to celebrate that huge achievement. Um, and so I think that that's, you know, you want to celebrate what you want to um really focus on and what you want everyone to take that moment. So when you achieve that crazy big goal when we launch in Spanish, when we hit a hundred languages, you know, and then the so forth across the company, taking that moment to actually pat yourself on the back and pat the teams on the back and say, "Hey, we did this thing." Um, that thing that seemed really hard, we've now achieved. And you know, the mission is often, you know, each of the different mission pillars, they're obviously a long area of investment that's going to take a long time to get to, but being able to celebrate each of the the rungs

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on that um on the way there, I think is extraordinarily important. And then it makes everyone um you know, everyone works extraordinarily hard to bring them to life and then it gives everyone a little moment to to feel proud of themselves. >> It'd be very motivating to get to just break a bunch of plates. I really like that. [laughter] >> We need to bring that one back. We haven't done that one in a while. It's a good one. Uh I just love how concrete you're making this. So it's, you know, set these crazy big goals, find the components of the goals, set numbers there, and then figure out kind of the steps you take to achieve these

Challenges and setbacks in Canva’s journey 22:00
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things. All feels very easy. Kind of on the flip side of that, this is a segue. Uh people hear these stories, they hear your story, they see Canva over the years, and it's just this like up and to the right huge success story, one of the most successful companies in history. I imagine there have been many periods where things weren't going so great and when maybe things didn't look like they worked would work out. So let me just ask you this. over the over the course of building Canva once it started to click and started to feel like it was going to be a thing was there a point where it started to again feel like wow maybe this may not work out maybe there's a huge setback that we may not get over >> I think it's just a constant evolution like every time the company doubles in size pretty much all your systems break all the things that were working don't work you know a little example in the

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early days we'd stand up and everyone would present their um present their goals what they're working on every day or every week and then it kind of moved every month and then it was just like it was just taking too long because we've got so many people and then it was sort of like we started doing these things called season openers and season openers were really fun where we got the entire company together we talked about the goals that we'd achieved and it was so funny because ahead of season openers everyone would launch everything because they wanted to do it ahead of the season opener and then we'd also set the goals for the coming cycle or for the coming season at that point in time but then they started to become like six hours because we had so many people and so many teams and so like trying to find that right uh just with the same philosophies of deep context for everyone um with the same philosophies

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of the celebrations and the goals and like trying to find that right flavor at every stage of scale is definitely hard and so I think it's just like a constant work in progress or you know back to your earlier point about timing of things we were doing a front-end rewrite and we thought it take about 6 months. It was really important because it was critical for crossplatform. It was critical for right to left. It was critical because we could only have five people working in our editor at any point in time because of the way the code base was structured and we thought it was going to take six months and then it took two years and um it was two years of not shipping any product, two years of a product company not being able to ship product and like that is such a core motivation for our team is like shipping something, seeing great customer feedback, you know, and then that kind of makes everyone feel happy

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and like you've got momentum. them and it just felt like we're in a dark dark tunnel. um that we could hardly see the end of the tunnel and we didn't really know how long it was going to take because it just had to take as long as the tunnel was going to take and it was you know a very hard time because you know other people would be launching this and that and it was we weren't you know eventually we got out of that tunnel and it was extremely important that we did that work. We've now got two and a half thousand engineers and we're able to deliver amazing things that would have just like been completely infeasible but and and simultaneous collaboration was all like so many things were baked into this but yeah it was not a fun period of time. A product company not shipping product [laughter] is not really a recipe for fun >> for two years. for two years.

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>> I feel like every builder listening to this knows exactly what you've been through and maybe not in that scale and those stakes, but you start on something. Oh yeah, it'll be take a few weeks and then a year later you're still working on it. >> Totally. >> How did it just was the mood really uh I don't know sad internally? Just that must have been like two years. That's a a long time not to ship anything. Just what was it like internally during that period?

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>> I think it was kind of everything internally like we we we made it into a bit of a game. We had this game board and I I bought these little like rubber ducky sort of bath toys and we had this um so we had all the little the components represented as a bath toy on this um board and there was like all these stages of like home uh kind of went launched in product. There was an emergency lane. At the end of it was home and hosed and we like did these weekly standups where everyone would come in and talk where their bath toy was at. And kind of just like we tried to make it fun and for the team. So it was partly fun [laughter] and it was partly distressing um as all of our investors were like hey you know that thing. [laughter] Um so I think it was it was it was both things at the same time. It was bonding let's say.

Fundraising and investor rejections 26:30
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>> Okay. Speaking of investors, speaking of other hard times, there's a very famous story about Canva. Early on, you pitched uh over a hundred investors and over a hundred investors said no to you when you were just starting Canva. Uh that's I think that's more the investors than any founder I've talked to like actually tries to pitch. It's a it's impressive you tried that hard and went for so many pitches and finally got someone to take a bet. Now you are something like a $40 billion company making 3.3 billion ARR.

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Uh, I think there's something like 240 million monthly active users. One of the hottest private companies in the world. Just how does how does this feel? >> I don't know. It was really clear in my mind that it was the future and I thought the investors were wrong, frankly. Um, but investors also gave really helpful feedback and feedback often in the form of rejection. So, they would say, "Oh, your market's not big enough." And I would say, "It's going to be huge." And I'd add a new page in my pitch deck that said how big the market I believe was. And then they'd say, "You're the same as some other company."

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And I'd say, "And that coupled with rejection." And I would say, "Hey, now I've got a new slide in my pitch deck that shows all the all the players and the huge gap in the market that we believe we're going going to fill." Or most investors just knew absolutely nothing about design or the industry that we're in. And so we then ended up with the first few slides saying, "Here's the the lay of the land today. Here's the problem that we're going to solve." And so while it was extraordinarily frustrating, their feedback made us stronger and made our pitch deck stronger. And it was sort of like, you know, from that chaos to clarity at the start it was this like this idea and then through the copious amounts of rejection, the pitch deck got stronger and more refined. So then when people, you know, the first time I remember I spoke to someone for hours and they eventually got it. They were really committed to understanding what

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we were trying to do. But then not everyone has six hours to understand a concept. And so being able to take all the gems of wisdom from that conversation and have that understood really clearly in a really short period of time and have all of the reasons that people were rejecting us pre-answered in that that initial pitch deck was really important. And I think that's probably one of the reasons why, you know, when I look back at our 2012 pitch deck, it's so valid and really still captures what we're doing today. And so I think that rejection in some ways makes you stronger if you can persist through.

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>> Well, I think beyond that, I've never heard this part of the story. It's not just persisting, it's actually iterating and and uh taking feedback that you're hearing to continue to evolve the pitch to a place where okay, I finally get what you're doing. Uh that is such a cool part of the story. Is there how much of the product like how much of that vision and product changed throughout that journey versus just the way you pitched it and and convinced people?

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>> It was pretty consistent, but the way we articulated it changed greatly. And so for example, I wouldn't in in the early days articulate the problem very much. I spent into like here's the cool solution. And so then the first few pages became very much more problem based. So because if people don't understand the problem then they can't understand or care about your solution. And so there was a lot of a lot of [snorts] refinement on the way it was articulated and but the actual vision itself I think was pretty consistent

Leadership and growth lessons 29:36
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through. I'm uh guessing a lot of founders ask for your advice on raising money, getting started, having gone through so much rejection early on. What do you what's your general advice to folks that are having a hard time fundraising? >> I mean, I can only go on my experience, but I think it's sort of like the dark tunnel analogy just or chaos to clarity. Let's go read that one. It's a slightly friendlier analogy. And I think just taking the rejection and turning into things that you can control. So, I can control my pitch deck. I can control the number of people I'm speaking to and I just spoke to literally everyone. And I think that like continuing to use it to refine it rather than taking it as a personal rejection. I think it's really important to think like how can I improve? How can I help someone to understand it? Some people are never going to understand it. I remember pitching an investor that had the lean

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startup book on their on behind them when they were when I was pitching them and um they were never going to like Canva because we were not the lean startup. that was not the way that we're approaching it whatsoever. So, there's some people that are just going to never like you and that's okay. I think it's important to find some people that do like what you're trying to say and trying to do. Um, and you know, kind of finding your tribe. I think >> I think as an investor, this is really interesting to hear because it tells you there are companies like Canva out there that everyone's turning down, hundred investors passed on that you might still be able to invest in.

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Talking about your growth as a leader, say if you compare Melanie of today to Melanie of I don't know 12 13 years ago when you were just starting Canva, what would you say is most different in terms of uh leadership? >> I don't really know. Probably if you ask other people around me, they'd probably be more observant. Um, but it is funny because there's some things that I think that I need to change and then I realize like, you know, go into it the same as some other company and sometimes we even try that for a while and then we we try that out and we're like that's, you know, it didn't really work for us. And it's kind of like building a house that you want every brick in the house to match. And if you go and try and take some bricks from someone else's house and stick it in your house, it's probably going to not look very matched.

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And so trying to find things that are authentic to us and are authentic to the you know everything that's come before it is just that constant constant thing and like then each scale of each you know stage of scale of the company rather than going taking someone else's bricks and trying to stick that in in your house um trying to build the thing that's authentic. So, I think there's many things that are the same, but obviously the stage and scale and the, you know, we're constantly having to give away hats. And so, I you kind of think about it in the very early days where just a few of us or just two of us in in fusion and then three of us and just a little tiny group and you kind of wear a hundred hats and then you have to be able to give away those hats to other people that can then do that way better than yourself. And so I'm sure there's been a few skills I guess I would have had to have developed over the last

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decade um to be able to give away those hats. But yeah, I think there's a lot of things that we've had to do and double down on that was more authentic to the way we um way we did it in the early days actually. >> I I love that story. I think again if anyone working at a company that has gone through a lot of growth has experienced that when people from other companies come in and here's how we did it at this company. Is there is there an example of some there that just like here's something that this company brought in and people from this company thought we should do and we tried and didn't work. I won't go into specific examples but so many times over and I think that I mean maybe that's probably in answer to your other question like not have we did things our way because that was the only way we knew and there was many many times over the years that we're like didn't have confidence in the

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way we were doing things and we were like oh they they've done it from a big company that's bigger than our company let's go do that and that hasn't always worked out so well for us and so yeah I think confidence in how we take what is authentic to us and do it at the next level of scale is a constant work in progress. It feels like, you know, as I was saying before, systems break and need to be reinvented, but also reimagined for that next layer of scale rather than going to try to get something off the shelf from another company.

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>> I imagine it also helped that you were in Australia away from the Bay Area and and where all these other, you know, big companies are at, just being being able to do it your own way. >> Yeah, very much so. Did you know that I have a whole team that helps me with my podcast and with my newsletter? I want everyone on that team to be super happy and thrive in their roles. Just Works knows that your employees are more than just your employees. They're your people. My team is spread out across Colorado, Australia, Nepal, West Africa, and San Francisco. My life would be so incredibly complicated to hire people internationally, to pay people on time and in their local currencies, and to answer their HR questions 24/7. But with Just Works, it's super easy. Whether you're setting up your own automated payroll, offering premium benefits, or hiring internationally, Just Works offers simple [music] software and 24/7

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Canva’s goal-driven structure 34:38
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Is there anything else that is a good example of how you did something pretty different from how other companies operate? Anything else that comes to mind as a as a fun example? >> The goal driven structure. I think you know the things that we were talking about before. So the mission actually breaking that down into the mission pillars. Breaking those mission pillars down into the goals that we're then pursuing and then celebrating those goals when we do achieve them I think is a deeply underloved uh way of building a company. Often people have a mission that's kind of on the wall somewhere and then what they're actually doing and the way they actually make money and the way that you know the where people actually spend their time is in a very very different direction from that original that original mission and I think the magic is when you can bring those two things together and so you can have your

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mission you can have your mission pillars that actually are helping to achieve that and I think there's a real authenticity in that for customers as well is that you're actually doing the thing that you promise you do and it all ladders up together. Um, it's certainly not an easy way to run a company. But I think that when you do get that formula right, I think that there's a a lot of authenticity with what you're saying

Balancing work and personal life 35:46
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you're doing, you're actually doing. >> I want to come back to that. That's a whole uh really cool process you have with closing the loop with customers. But something else I want to talk about while we're in this topic of growth over time. Uh, I saw you post something about how you had to realize they had to slow down and not just work work like crazy. talk about just that realization and why that ended up being so valuable. So in the early days I would just work seven days a week round the clock. You know in our very first company we actually had printing presses because we were printing the yearbooks in my mom's house and then delivering them into schools around Australia. And you know in the early days of Canva we certainly you know were working all weekend all hours of the day. It was just constant. Um, but when you've been doing this for a while, if you just keep working at that pace, you know, I don't think it's good

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for anyone's health, mental health, or any anything else. So I think finding ways to continue like you know I still work extraordinarily hard but to continue to have that balance in my dayto-day where I actually go to sleep I you know I find time to do things like going for walks or doing yoga um journaling I find extraordinarily helpful um to make sure that I can always bring my best to everything that I'm doing. >> It's uh it's easy to say that kind of stuff. It must be really hard to actually make time for that thing. Is there anything for those sorts of things? Is there anything that you do that allows you to actually protect that time to actually do these things?

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Because, as you said, there's a billion things that are just looking for your attention constantly. >> I feel like I've developed some healthy habits over the years. I don't have email or Slack on my phone and so when I shut my laptop, I actually tune out and then if there's a real issue, I'll get an emergency call or page. [laughter] Um, but I think trying to delineate, I think, is really important. So when I'm working, I'm all in. And then when I'm not working, I'm all out. And actually giving that mental space, I think, is really important. I've spoken to a lot of founders that haven't quite found that. And then do struggle with it, you know? So when they're not when they're working every weekend, it feels like the right thing, but then you're kind of missing sometimes you can miss the forest from the trees when you're just working harder and harder, but maybe you're actually working on the wrong

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thing. And so I think being able to step away a little just to be able to get perspective to be a is actually really

Community-driven product development 38:02
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beneficial. >> I want to come back to this closing the loop uh process let's say is that you have where you uh figure out what to build a lot a lot of your ideas come actually from the community. Talk about just that process and how many of your ideas actually came from your community. >> Oh it's been one of my favorite things. We've been doing it for years now. And so we get more than a million requests from our community every year. And we then we've got a whole incredible team that then tallies them um breaks them down and then delivers them to all of our product teams. And then those actually get closed. So this year we've closed more than 200 loops. But we know that each one of those things is going to be loved and needed by so many more people that don't bother to actually fill out the request form. And so so many things from gradient text like little things like gradient text to really big things like our sheets

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product there's just been countless products you know in the early days with our AI products we didn't release them to teachers because we knew there was a lot of hesitancy for um teachers using AI in the classroom and we got so many requests from teachers saying can I please use this magic right in the classroom and so then we um unlocked that and put on safety controls for teachers and so it's just constant actually it's just part of our product process. I think there's two parts to product. One is building the future um and towards the mission and the the mission pillars as I was saying before and the other is actually listening to our community and building what they want. And so I think that that's the two core pieces of product in my mind and you know there's so the closing the loop comes in so many different forms.

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There's the explicit asks and then the other thing that we double down on all the time is user testing and watching people use it and if people hesitate clicking a button or people don't quite understand how something works. It's amazing to me how you can find 10 random people on the internet and they can give such astute feedback that then is so representative for such a large number of people. So I've personally run hundreds if not thousands of user tests um myself and it's been deeply embedded in our product teams also. Wow, that must be really stressful for someone uh looking at a test of Canva trying to try someone when you're in the room.

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>> It's actually we do it all online actually. We I I mean, well, the ones I've run are are typically online. So, people are so much more frank, I think, when they just it's just them and their camera and they don't really um >> yeah, they they tell you really how it is. >> Is there a tool or a kind of a process there that you find really helpful? I don't know if you want to name names of products or anything like that, but it's something that you find helpful or useful. Yeah, we use a lot of user testing.com. I find that super super valuable.

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>> All right, go user testing. Okay,

The two-step plan for global impact 40:37
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something else that I know is really important to you and also really unique to Canva is something that's called the two-step plan. You mentioned this earlier. Uh I want to definitely talk about this. What is the two-step plan? Why is this so important to you? >> Yeah, so when you were asking about crazy goals, I think this is our most macro, most crazy biggest goal. Step one, build one of the world's most valuable companies. and step two do the most good we can do. And in our early days, I thought I'd do step one and then step two. And realized that actually step one can fuel step two and step two can fuel step one.

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And so that's been a really big part of Canva for some years now. You know, in the early days we took the 1% pledge, which I think is an incredible program. Every single person, every single company should should take that where you give 1% of time, money, equity, and um profitability. And I think that's a really easy thing to do in the early days that then can compound greatly over time. We also knew that Canvas equity was obviously going to be a really key part of it. So, um, Cliff and I owned um, a little over 30% of Canva. And so, we decided we're going to take 30% of Canva and do use it to do the most good we can do. And we are doing that. So, we're doing all of our donating through the Canva Foundation. We've just over the last few years we've um donated $50 million to give directly where they give money directly to people in Malawi who are in extreme poverty and then they can use that money um on their family to go

42:00

to school, to get health care, to start small businesses, to get a roof so they can sleep in without being wet. Um you know, just like real truly basic human needs things. Um and we've just announced that we're going to be um giving another hundred million dollars over the next four years um to people in extreme poverty. And it's just like when you go and sit with people and you hear about how they're spending, you know, what's very microscopic amount at $550 is, you know, doesn't buy us that much, but it's a life-changing amount of money for for people in extreme poverty. And it's truly transformational what it can do. And you know, you meet people and you hear their stories and it's truly the best money I could ever imagine spending. And you know that crazy big dream I was mentioning earlier of everyone having basic human needs met.

42:51

It's so completely insane that that isn't the case today. There's no specific reason why people don't have their basic human needs met on our planet. But we just haven't got our act together as humanity. And so that is a truly crazy big dream. But back to the two-step plan. Step one, build one of one of the world's most valuable companies. And step two, do the most good we can do. And you know, finding ways to do that at the same time, I think is extraordinarily important.

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>> That's incredible. It makes me think about um not to mention Elon again, but Elon's three-step strategy plan, and it's like build better cars versus this is like, okay, solve all the problems of the world and and make the world a better place. What a better master plan to compare. And something else about this that I love is a lot of companies have this have something philanthropic going on with the company and it's like sitting in a dock on some page. It's part of their mission. It's not actually that big of a deal to them. What I hear from folks at Canvas is something you talk about all the time. This is like an actually core part of how you work and think and how you set goals and set vision and missions.

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>> Yeah, I'm happy to hear that. I wouldn't do Canva if it wasn't going to have a positive impact on the world. Like for me, getting really rich is not a goal unto itself whatsoever. It's a means to an end. And you know, I've been very blessed to be able to do some work and that creates wealth that can then go and have people's basic human needs met. You know, it's completely Yeah. But they they're working just as hard, but they don't have the opportunity. And you know, even our education product is now used by 100 million people each month.

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and we are in, you know, most school districts and rolled out across countries and being able to bring quality education tools to every and we give that away for free as well. Giving um being able to help empower schools all around the world and we're going to be doubling down and doubling down into that product to bring quality education to all. I think it's it gives so much more meaning behind work. You know, we've also between our education product and our nonprofit program where we also give away our paid product for free.

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We've we're giving away $ 1.5 billion dollars of product a year now. And so the impact that that can have and the ripple effect of that I think is pretty great. And I think for all of us it

Canva’s biggest launch yet 45:04
45:04

gives a lot more meaning to our work than you know get rich. >> Okay. So speaking of product coming back to that you guys are launching something maybe you've already launched it by the time this comes out. Uh what I heard described as the the the biggest launch in Canvas's history. No big deal. That's a high bar considering all the things you guys have launched. What are you launching? Why is it such a big deal? So we are extraordinarily excited about what we are launching. We I guess the whole mission of Canva is to empower the world to design and so what has been enabled by new technology with all of AI has been just really profound enabled enabling people to take their idea and turn it into design a design and have as little friction between those two points. So we are doubling down radically on our video product and bring some incredible capabilities to our mobile and desktop platform. We are um

45:51

launching email which has been one of our most hotly requested features um from enterprise customers around the world and business customers around the world who want to be able to design with Canvas drag and drop ease and to be able to create an email. We're launching forms. We are launching probably one of the most exciting things is the way we're embedding AI across the entire product suite. And so you can actually um use AI to design a presentation, a video, a um email, a website. All of these things can actually now be done inside the core editor inside the design tab. Um which is used by 170 million it's used 170 million times a month. And then on our elements tab, which is used 900 million times a month, um we are also embedding AI. So you can actually generate a video, you can generate a um Canva code and you can generate photos all directly inside that platform. And then we're also launching comments as

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you lots of use our customers use Canva um to comment and collaborate. And now you can actually just tag at Canva and you can collaborate um you can just say hey like can you make this title shorter? Can you do this? Can you do that? And it has all of the context of the design. So in situ you can actually just have a collaborator that can help get your work done. So, we are pretty excited about all of this. >> Amazing. I something I'm going to just let people know. I don't know if people know all this, how many products you all have now. I think a lot of people think of Canva as like a design graphics for, you know, social media and and marketing and things like that. But you also have spreadsheets, docs, whiteboards, charts, uh code, AI coding tool, and now uh what I'm hearing is email forms. There's probably a few other things I'm not thinking.

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>> Yeah. Truly design anything. We're literally living up to that. Like 100 million people design a presentation in Canva each month now. And it's it's pretty fascinating to see that when you speak to I saw a tweet some time ago that they were talking about how it's a generational thing that a certain generation uses Microsoft a generation uses Google and then Gen Z like presentations have become the way they design a presentation is in Canva. Um, but it's not just generational for those of other other generational ilk. Uh, but it's it's it's been fascinating to to

How Canva approaches product expansion 48:10
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see that come to life. >> The email product, is that like a email client product or it's a design emails that you can then send through your products? >> It is design emails. So, you can design email, then you can take that code and you can pop it into any pla email platform that you use. >> How do you think about products you're going to expand to? I know there's like trade secrets here. You don't want to tell everyone where you're going next, but just how do you approach here's where we're going next? So our mission empower world design empower everyone to design anything with every ingredient in every language on every device and just take those things very literally. So to literally design anything to literally um publish anywhere and so you know we now print in oh 50 something countries around the world and you can get it printed delivered to your your house and we've planted >> I actually did that while you're out

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here. >> Awesome. I have that's ran. I wasn't planning this, but I got a print thing delivered to my house. So cool. Like we have to go to a print shop in this freaking graphic and then Well, look at this button. Let's click. >> Exactly. You just click print and it pops up beautifully packaged to your door. >> I don't know how that works. Yeah. I don't know how you do that, but it worked. How cool. >> That is very cool. And so yeah, I guess literally bring these things to life.

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Oh, we're like launching 3D as well. So like e all of these things um we will be bringing to life literally and just picking off like what is the most strategically important next thing um to en enable everyone to design anything to enable everyone to publish anywhere um and we have been doing that for a decade and we'll continue to do that forever more using the latest technology to truly bring people's ideas to life.

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Okay, so this is helpful. So if someone's like, "Oh, well will Canva come for my my space?" It's Are there people designing things? That was design and also what was it? Publish. >> Publishing anywhere. >> Okay. Publishing and designing. Okay. So if you're doing any designing or publishing, [laughter] watch out. >> From a macro perspective, there was um creativity tools and productivity tools. And what Canva really does is we're literally smack bang in the middle of that ven diagram of creativity and productivity rather than making our customers have to make a choice between those two tools two suites.

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>> Something I wasn't planning on asking about, but I think it's on everyone's minds. There's always this like Figma and Adobe and then there's Canva and there's kind of a bunch of places we could go with this. One is just at the beginning of the journey where a lot of founders try to figure out their wedge and their specific niche. Just how did you think about that? like here's how we might have a chance to I know Fig wasn't even around back then I don't think just like how did you approach your early wedge of users >> one of the most important things that we did was we didn't really worry about competitors at all we actually just saw where is there a gap in the market that we can uniquely fill and what can we solve a problem a core problem that people currently have today and so with our first company that was yearbooks in Australia and there wasn't great tools and these yearbook coordinators got

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thrown in to have to design something and you they'd have no design experience and you know we spoke to every single customer. We gave them an over the phone tutorial. We understood all of their pain points. We got continuous customer feedback and then we try to iterate and improve. And then when we were thinking about Canva or a few years into that actually one of the schools said, "I love this product so much. Can I use it to design newsletters?" And you know, they had all sorts of other things that they wanted to use it for. And we kind of looked around and were like, "Oh, like there's still nothing on the market." this was like a few years into it that actually does the thing that we're doing but for all these other things and so it was it was much more like where is the gap in the market that people are currently having a painoint and if you can solve that painoint really well and solve it in such a way

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that people actually want to pay for it because they it is truly solving a real painoint that they have I think that kind of sets it up for success rather than um be a problem or a solution looking for a problem. So what I'm hearing there is you didn't overthink here's my ICP, here's like the wedge and the strategy of how we expand into this large thing. It's like here's people with a problem that hasn't been solved in years that we keep seeing let's try to solve it.

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>> Exactly that. And if you if you take that problem centered approach that helps people to achieve something they actually want to do in the real life, you're probably going to be at a reasonably good spot. Um especially if it maps to a larger market, that's a particularly great thing. you know, if it only solves one person's problem, that might not be a great company going forward. But if a few people have that same problem, but I think that again, like back to that big ladder and that first rung, not getting too I think it's better to solve a small number of people's problem really well than trying to solve a large number of people's

AI integration in Canva 52:37
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problem not very well at all. >> Something I can't not ask about is just how you think about AI in your product. You mentioned how you integrated or all through the product. Just, you know, you guys are doing really good stuff with AI. A lot of companies are struggling to find something really that works great. Do you have do you have just like a philosophy of here's how we integrate AI into Canva where it ends up being really helpful and and people love it? Your question is actually the answer at the same time. I think being able to integrate it into the product where it actually helps people to get their work done, where it genuinely helps them to achieve their goals and then being really open to listening to your community and hearing what they're loving, what they're struggling with and refining from there, I think is really really important. Just because AI is all the rage and investors really like AI

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doesn't necessarily mean it should be front and center um in but if it can genuinely help your customers to achieve their goals. So you know what the thing that I was mentioning before enabling people to communicate their ideas and have little friction between those two points. AI is just kind of like you know naturally a very critical part of that equation for us. In fact it was funny looking back from really old decks. We were trying to do AI before AI was actually a thing because it really was critical to what we were trying to do.

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Even in our 2012 deck you can kind of imagine how AI very much fit into the equation because of exactly what we were

AI corner 53:56
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trying to do. I'm going to keep us on the AI thread and take us to AI corner, which is a recurring segment on this podcast. So, here's the question. What's a way you've found in your personal life and work life to use AI where it ends up being really helpful, something really interesting that people might find useful? >> So many things. So, AI is often the first if I'm like having an idea, it'll be the first place that I go and explore the idea. And now with Canva, and you can just tag Canva, I can say, "Give me more ideas of this." and it's like shockingly great because it has all of the context from the design is actually integrated deeply into your workflow.

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Uh, another really fun thing I do um is an AI walk and it's when I just put my um ear pods in and then I go for a walk and I just say everything on my mind and it I use that to then kind of filter out my thoughts and figure out what are the things I need to action and it kind of helps again get out of the weeds and think about things from a more macro perspective rather than um from the things that might be in my Slack messages or on my email. It just gives you that sort of helpful vantage point I find. So yeah, so many things >> for the voice note tool. Is there a tool that you find useful for that?

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>> Yeah, I I might use um Apple Notes or directly into Canva Docs and then I actually just do the brain dump into Canva Docs and then just um do like summarize it. So yeah, >> got it. And so you just use like native uh microphoneation sort of thing. Nothing fancy.

Melanie’s vision for 2050 and beyond 55:22
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>> Yeah. Okay. Yeah, I like it. This reminded me of you mentioned earlier in our conversation you have this you had this vision board that you said is like for 2050. Is that right? >> Yeah, that's right. >> Can you share something from that vision board? >> I'll tell you why the vision board came about because it's only been in recent months. I did feel like as humanity we are on a bit of a freight train and that freight train is I think if we take a lot of visions for a lot of different companies and a lot of things that are happening and you just fast forward 50 years or maybe to 2050 and you say are we in a safer world is the world the place that we want our kids to grow up in is this the humanity that we want I didn't feel that the train that we are headed on always feels great In fact, it it scared me quite greatly um for a whole host of reasons. And so I sat with that feeling for a little and

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then I kind of got to work on my 2050 wall and you know back to the chaos to clarity. The first thing was writing my 2050 wall and I've kind of really been loving I've got a whole on the 2050 wall started with a lot of quotes. um everything good was uh once imagined and many other quotes along those similar lines. And then rather than just being fearful of the things that I'm worried about for society and for humanity, I started to think like what would the alternative be? What is that vision that I would love to see us have?

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You know, basic human needs for all. Um you know, global education being a basic human right that everyone experiences. um all the really important things that we want as humanity and again like using vision and using imagination and just dreaming about the future. And I find it really fascinating in my dayto-day by literally having it beside me as I work every day. The little tiny decisions that can kind of help to angle towards that future that we want. And can I help will any of that into existence? I honestly don't know. But I feel like just by starting to write it down, I done a little brainstorm exercise with a number of other people and starting to just like etch out like how do we get closer and closer to that?

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You know, on my vision of the future, it's community. It's the whole of humanity trying to dream bigger and to dream bigger goals and then us rising to that occasion. You in the in the world we don't want. I think loneliness is rough. Purpose is gone. what we teach people in schools is pointless. And in my vision for 2050, it's none of those things. You know, communities are bountiful. We all have deep purpose and that deep purpose springs from having bigger dreams that we collectively go out and achieve. with something that we're doing um at our Canva world tour keynote in two weeks time which I think is going to be after this is released um we've been asking people what is one goal you'd like to see the world achieved in our lifetime and then people literally writing it down I think is pretty powerful and then people sharing that with other people I think is pretty powerful and then us actually figuring

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out how the hell do we turn that reality that we all deeply desperately want into existence I think is genuinely one the biggest questions of our time. But then again, rather than trying to tackle that entire thing by yourself, how do you take that first tiny step that starts to see that in your own life, in your own family, in your own community? Um, and I think that's where we'll get purpose from. And that's, you know, I think that is one of the key answers to loneliness is actually working towards something bigger than yourself.

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>> Wow. I really appreciate you sharing all that. Uh I was thinking as you're talking just considering how wildly successful Canva has been and just how ambitious that was when you started I would not be at all surprised that uh this actually happens and you achieve this very difficult vision. >> It's not something that I alone can achieve. I think we it it has to be obviously a global collective effort because there's zero chance I can go and achieve basic human needs for all. But I think that I'd like to change that. I'd like to help change the mood. I'd like to help change the the way we're thinking about things. Um I I genuinely think there's a little we need to move course a little and decide not what what are all the things that we kind of like, you know, what what's the freight train we're currently on, but what is it that we actually want? What do we want our societies to look like? What do we want

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the world to look like? Is it good enough that there's people hundreds of millions of people that can't eat? Like what the hell? Like it just literally makes no sense. >> Uh a column B world you might say. >> Absolutely.

Lightning round and final thoughts 1:00:07
1:00:07

>> Melanie, this was incredible. Before we get to our very exciting lightning round, is there anything else that you wanted to share? Anything else you want to leave listeners with? >> Oh, you have been extremely extensive. I don't think I've got anything else to [laughter] add, frankly. >> That's the goal. That's the goal. With that, we've reached our very exciting lightning round. Melanie, are you ready? >> Let's go.

1:00:27

>> First question. What are two or three books that you find yourself recommending most to other people? >> One of the books I love is The Power of Moments. And it talks Am I supposed to be really fast and not tell you about it? >> It's it's all good. >> Okay. Two two books. The Power of Moments and um one of the books early on I read was Designing the Obvious, which I found very insightful. >> Okay. I like they shifted to fast mode.

1:00:49

You don't have to go super fast. All good. What is a favorite product you've recently discovered that you really love? Not Canva. I love the car app. It is my daily companion. I use it to meditate. I, you know, use it to listen to music. I just find it very calming. >> Okay. First question I usually ask about movies and TV shows. I hear you don't watch a lot because you're so busy and have so much going on. So, I'm going to try a new question. Okay. I haven't asked before. I'm curious where this goes. So, excluding Canva. What's a product you'd love to work on someday?

1:01:19

Whether it's like an existing other company like, "Oh, I wish I could work on that thing." or just a new product you'd love to build maybe after the Canva chapter. >> I feel like my Canva chapter is going to go on for a long time. So, I don't know that because you got two plans pretty pretty extensive. >> Maybe a company you'd love to fund. There we go. >> I feel like there is a lot of opportunity to create um global infrastructure that is truly empowering.

1:01:45

And so as I look at my 2050 wall, I think there's a lot of things that are currently only exclusively available to a small number of people that should be available to everyone. And so the more that we can do to uplift, you know, the rising tide lifts all boats, I think is a thing that's just so of such critical importance. And I think there is this weird belief that you can be fine and everyone else can be not fine and that's all cool. I don't think that's cool. I think everyone suffers in such a case.

1:02:16

So I think more things that help everyone to rise. >> Maybe along those lines but maybe not. Is there a life motto that you find yourself coming back to in work your own life? >> There's a few. I love the quote happiness is when what you think, what you say, and what you do are in harmony. I feel like that's a a constant aspiration. And then I I've just been so obsessed lately with the idea that everything is led by imagination. that imagination is the very first step of that creative process. So everything is good was once imagined is a quote you're going to be seeing from Canva all the time now because it it's it is true that if you don't imagine it, you can't will it into existence. And in fact, everything great that we experience in life was first imagined.

1:03:00

>> Wow. There's so much power to that. One uh thought nugget there is just there's all these tools now that can make thing make building so much easier. You can just build anything you want. Just describe it. But so many people are just like I'm in the same boat. I'm just stuck. What? What do I want? I don't even like I don't know what I need. What What should I build? And that's exactly what you're talking about there. Okay, last question. So, I saw somewhere that you were a aspiring figure skater in [laughter] your early years in high school. You had to wake up at 4:30 a.m.

1:03:28

to practice. Uh, is there something you learned from that period of your life that was helpful in building Canva? >> Oh, so many things are quite directly applicable. falling down over and over again and getting off and trying again. Um, the importance of hard work and determination. I think the falling down like it was quite literal in my figure skating in days and maybe it's a little more metaphorical in in today, but it is constant.

1:03:56

>> So, you're right. I wonder what that metaphor is for figure skating. I don't know. Anyway, Melanie, this was incredible. I am so thankful that you agreed to do this. Two final questions. Where can folks find you if they want to maybe reach out, send you maybe feedback on Canva or join Canva? And how can listeners be useful to you? >> Really great questions. So, you can find me on LinkedIn. That's where I post the most. Um, and you can go to and I can get the URL to give us your wishes and we want to hear them and we literally listen to them. It doesn't just go into a suggestion box. [laughter] Um, and then how can they be helpful? Um, use Canva, spread Canva, teach Canva. Um, we're doing a Canva world tour in through October, which is probably gonna be outdated when this is posted.

1:04:43

Come to our events. We do events all around the world. Um, and we'd love to see you and to hear from you. And if you are in a company, starting a company, try and do the 1% pledge. Try and figure out your own version of the two-step plan and try and build products. And [snorts] in every decision that you make that actually makes the world that you want to live in. I think there's this kind of belief sometimes that the world is created by other people but we all have a very active hand in the creating the world that we live in and you know every decision that you make every for investors every company that you fund is that contributing the world to the world that you want to live in or is it creating the freight train that none of us want to be on? I have to ask before I let you go. This uh are you gonna have the rap dancers at the the next Canva event?

1:05:33

>> You'll have to wait and see. [laughter] >> Okay, Melanie, thank you so much for being here. >> Thank you so much, Lenny, for having me and your great wellressearched questions. >> Thank [laughter] you. Bye, everyone. Thank you so much for listening. If you found this valuable, you can subscribe to the show on Apple Podcasts, Spotify, or your favorite podcast app. Also, please consider giving us a rating or leaving a review as that really helps other listeners find the podcast. You can find all past episodes or learn more about the show at lennispodcast.com.

1:06:05

See you in the next episode.